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FAQs

How do I arrange for my pet to be cremated?

The majority of our clients arrange their pet’s cremation via their veterinary clinic. By arranging your pet’s cremation in this way you only need to deal with the staff at your veterinary clinic who will arrange everything with us on your behalf. It also means you will only need to make one payment to your veterinary clinic. We work will ALL veterinary clinics on the South Island.

However some pet owners choose to come to Fond Farewells directly. This can also be arranged, we have a small farewell room where you can say goodbye to your pet and one of our staff can help you choose the service that suits your requirements. An appointment to bring your pet to Fond Farewells in Lincoln needs to made and payment in full is required before the cremation process can begin. Please note we are not able to pick up pets from private residential addresses.

Do I need to bring my pet to Fond Farewells in Lincoln?

No. You can arrange your pet’s cremation through your veterinary clinic, when you do this your veterinary clinic will arrange for us at Fond Farewells to collect your pet from your veterinary clinic. However if you would prefer to bring your own pet out to Fond Farewells we can arrange for one of our staff to meet you there, where you can say goodbye to your pet in our small farewell room. Contact us to arrange this.

Will my pet be cremated on its own?

Your pet will be cremated separately in a chamber with other pets. Each pet is kept completely separate from other pets and identification is maintained throughout the entire process. We 100% guarantee that you get your own pet’s ashes back with no chance of cross contamination. Please note: if this is a concern for you we can arrange private cremations for an additional charge.

Why don’t you cremate all pets privately?

The large capacity of the cremator means it would be very expensive to operate in this manner and would increase the cost of our service to pet owners, the time it would take to get your pet's ashes back would also be considerably longer if we cremated each pet privately. However we are able to accomodate special requests so please contact us if this is a concern.

Do I get my own pets ashes back?

Absolutely! We guarantee it 100%.Our professional standards and quality care guarantee that you will receive the ashes of your pet. We have been in operation since 1986 and pride ourselves on this guarantee. You can choose from a variety of pet urns, and other memorial keepsakes to further honour the life of your pet. Have a look at our pet memorials and keepsakes.

Do I get all my pets ashes back?

Absolutely!

How much does it cost to cremate my pet?

The cost of cremation varies depending on the size/weight of your pet and the service you require. Please contact your veterinary clinic for pricing relevant to your pet.

What days do you operate?

Cremations are performed 5 days per week Monday – Friday.

When will my pet’s ashes to be returned?

The average waiting time for the return of ashes is 7-10 working days, depending on the service required. If you have arranged your cremation through your veterinary clinic your pet’s ashes will be returned to your veterinary clinic for collection or they will arrange to courier them to you. If you have arranged your cremation directly with Fond Farewells we will courier your pet’s ashes to you.

Can I attend my pet’s cremation?

Unfortunately no. Due to safety and resource management regulations it is not possible for owners to attend cremations. However you are welcome to view our facilities and farewell your pet in private Please note you must make an appointment to bring your pet directly to Fond Farewells so we can ensure there is a staff member to meet you.

Can you cremate a pet that has been previously buried?

Yes. Some pet owners initially choose to bury their pets but then circumstances change and they wish to have their pet cremated.

Can you cremate my pet’s favourite blanket or toy with my pet?

Unfortunately no, strict resource consent and environmental rules do not allow us to cremate anything other than your pet.

My pet has a microchip, does this need to be removed before cremation?

No microchips are fine. However if you pet has had a pace maker fitted please ensure you let us know as this will need to be removed before cremation.